Frequently Asked Questions

Find answers to common questions about our home essentials

Do you offer assembly services for furniture?

Most of our items are designed for easy self-assembly with included tools. However, we partner with third-party services for professional assembly in select metropolitan areas.

Are your textiles machine washable?

Most of our linens and covers are machine washable. Please check the specific care label on each product for detailed maintenance instructions.

What should I do if my item arrives damaged?

Please inspect your order upon delivery. If an item is damaged, contact our support team within 48 hours with photos of the damage to arrange a free replacement.

Can I track my furniture delivery in real-time?

Yes, once your order leaves our warehouse, you will receive a tracking link via email to monitor your shipment's progress.

Do you offer swatches for sofas and upholstery?

We provide fabric swatches for most of our upholstered collections to help you choose the perfect texture and color for your home.

Are your products sustainably sourced?

OrbitOnline is committed to sustainability; we prioritize manufacturers who use FSC-certified wood and eco-friendly manufacturing processes.